Refund policy
RETURNS/REFUNDS POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer
you a refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item.
Once approved, then your refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially
posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
odea.frank@gmail.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same
item, send us an email at odea.frank@gmail.com and send your item to: Balla Bán Art Gallery,
Westbury Mall Unit 10, Dublin 2, Ireland.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift
credit for the value of your return. Once the returned item is received, a gift certificate will be
mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to
themselves to give to you later, we will send a refund to the gift giver and he will find out about your
return.
Shipping
To return your artwork, you should mail your product to: Westbury Mall Unit 10, Dublin 2, Ireland.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs
are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your
refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may
vary.
If you are shipping an item over $100/Eur100, you should consider using a trackable shipping service
or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer
you a refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item.
Once approved, then your refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially
posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
odea.frank@gmail.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same
item, send us an email at odea.frank@gmail.com and send your item to: Balla Bán Art Gallery,
Westbury Mall Unit 10, Dublin 2, Ireland.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift
credit for the value of your return. Once the returned item is received, a gift certificate will be
mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to
themselves to give to you later, we will send a refund to the gift giver and he will find out about your
return.
Shipping
To return your artwork, you should mail your product to: Westbury Mall Unit 10, Dublin 2, Ireland.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs
are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your
refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may
vary.
If you are shipping an item over $100/Eur100, you should consider using a trackable shipping service
or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.